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A Happy Zappos Customer Says:

"Dear Customer Service Representatives: I recently purchased shoes from your Company. Had a sizing problem and had to return/exchange. Allow me to take this opportunity to compliment you and the methods you employ to expedite this process. In addition, any information one could possibly require for purchasing online are so clear and easy to understand that even a child could proceed with little or no difficulty. This is rarely seen online and much appreciated. In all honesty, if I were in the working world, I would be more than pleased to be employed by your organization. You know the meaning of customer service and the value of proper procedure. Sincerely, "

Patricia, Jun 18, 2009

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