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A Happy Zappos Customer Says:

"Dear Zappos Customer Loyalty Team, I wanted to drop you a quick note to let you know how impressed I am using your company for the first time. The upgrade to priority processing and shipping was a really nice surprise. Yesterday afternoon at the very last minute I planned to take my first hiking trip today. When I arrived home last night, I commented that I couldn't be so lucky as to have my new Vasque Wasatch GTX hiking boots in time. I peeked out the front door and there on my doorstep was my Zappos box with my boots inside. What a fantastic surprise!!! I just arrived home and decided to send you this note to say, "Thanks" for your part in making my first hiking trip in the Rocky Mountains such a wonderful experience. You exceeded my expectations. Regards, "

Jennifer A., Feb 22, 2008

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