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A Happy Zappos Customer Says:

"Hi, I just wanted to drop you guys a note and let you know what wonderful service you provide. I've been a Zappos customer for several years and realized that I've never commented on Zappos' service. I rarely set foot in a shoe department anymore as I find the user reviews of shoes much more informative than if I were to try on a shoe for 1 minute. Getting shoes delivered to my front door a day after ordering beats sitting in traffic, fighting for a parking space, and dealing with the crowds at the mall! I recommend Zappos to everyone I know! If I got commission, I'd be rich by now. Anyhow, I just wanted to let you know how much I appreciate your fast and friendly service. I wish all companies could take notes from you! Sincerely, "

Emily H., Nov 2, 2007

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