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A Happy Zappos Customer Says:

"My first contact with you was an order I placed on January 27th for a pair of Dansko shoes for my daughter. They were here the next day, and although it took a few weeks for me to get them to her at school, she loved them. Unfortunately they did not fit and when I called on March 20th to see if it was possible to try a different pair in the same size, your customer service rep. was just great!!! She said she would get another pair out that very day and she did. The new pair was here before noon the following day even though I had not yet sent the first pair back. The new pair fit and my daughter was so happy. Your free return shipping is a real plus also. I just wanted you to know how really pleased I am with my first shopping experience with your company and to let you know I WILL BE BACK. As someone who works in customer service I have to say yours is 110% to say the least. Thanks so much for a wonderful experience. "

Ann, Apr 11, 2007

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