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A Happy Zappos Customer Says:

"I'm not sure if it’s some automatic gimmick to automatically upgrade all orders to overnight shipping, but I wanted to email that I am highly appreciative of the extra and unexpected service. I'll let you know that I originally purchased these shoes from another site because of a lower price than Zappos, only to find that I chose the wrong size. I decided to pay extra and just order the replacements from you instead of waiting out their exchange process, and thanks to your excellent customer service I am very glad that I did. "

Gene, Jul 17, 2008

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