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"Just wanted to send a quick note to say WOW to your customer service. I received an incorrect pair of shoes with an order I placed. I called customer service and explained my situation to them, they immediately found the problem, and offered me some restitution for my inconvenience. I have always been pleased with Zappos, but this went way beyond normal customer service. Please keep up this high quality customer service as it will keep me coming back anytime I need shoes. "
Vicki L., May 1, 2007
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