"Just to let you know that every time I shop with you guys, you impress me more. I just placed my order this morning, and got notification a couple hours later that my order was shipped! Instead of standard shipping, as requested, you upgraded my shipping at no additional cost. Now that is what I call customer service! You have gone above and beyond my expectations. I will definitely be shopping Zappos again in the near future. Thanks! "
Kim S., Nov 21, 2006
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