"Your service is outstanding. Before I found your site I had placed an order at another website for Florshiem penny loafers. They emailed me and said they couldn't get them until April, so they canceled my order and they never charged my credit card (that's good on their part). I searched with Google and found Zappos. I ordered the exact same Florsheim penny loafers and they were cheaper with quicker shipping and was told immediately that they were in stock and ready to ship. That was on 01/14. On 01/15, I decided to order another pair from you, this time some casual Timberlands, so I expected the Florsheims to arrive today 01/16. They did, so that was easy enough, but here is the amazing part… I expected the Timberlands to arrive on 01/17. I was wrong, they arrived today with the other 2 pair. I'm not sure how you pulled that off, but you definitely exceeded my expectations on that one! Y'all definitely have the customer service thing figured out! The shoes arrived in great condition and they fit great. I am completely impressed with this whole buying experience. Take care, "
Dale H., Jan 18, 2008
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