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A Happy Zappos Customer Says:

"Let me start by saying I am picky about shoes and am hesitant to order them on line because "the perfect fit" is hard to come by. The first time I ordered shoes from you guys, the fit was perfect so I ordered my second pair last week. I placed the order Tuesday afternoon and got the shoes Wednesday (free overnight shipping-outstanding!). They were too small so I called CS = that night and they sent out another pair. I got the second pair on Thursday (didn't think I'd get them until Friday) and they were still too small! I called again that night and exchanged again for the next size up. I = received the shoes on Friday and they fit great! Your CS team was very helpful for both exchanges- return labels were emailed to me almost immediately and all shipping was free. With any other company, this many exchanges would have taken at least 2 weeks and I'm sure there would have been extra charges. I have already told all of my co-workers about your excellent service and plan to tell many more. Keep up the good work! "

Jason A., May 1, 2007

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