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A Happy Zappos Customer Says:

"Zappos.com, I recently (Tuesday night) made a purchase for my boyfriend for his birthday (belated birthday - a pair of Birkenstocks) and for a split second debated if I should buy from Zappos.com or another website. On your website the pair of shoes were $4 more than the other one (the shipping was also free at their website and had the same return policy as Zappos), but I have been a shopper at Zappos.com for the past four years and have loved the service knowing that I will get my shoes in a speedy manner. So, I ordered from your website once again and lo and behold my boyfriend calls Wednesday saying he received the shoes already! I checked my email to find that Zappos.com has once again saved the day and upped the shipping speed with no additional cost. I tell everyone I know where I buy my shoes because the company goes above and beyond for customer service! Thank you!!! "

Kristen H., Mar 27, 2008

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