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A Happy Zappos Customer Says:

"Hello customer service person!! :-) I just have to write and tell you - I can't STOP talking about how great your site is!! I had one phenomenal experience...the first time I ordered shoes from you. And having just put another order in last night, I continue to be impressed by your professionalism, your personal touch, the way Zappos.com goes ABOVE and BEYOND the call of duty to service your customers. I mean...you actually PROVIDE service - a unique concept in a world where customer service has really come to have little meaning at all...to the point where few people even EXPECT to get service from most so-called "customer service" emails, phone lines, or service desks...Zappos has got it RIGHT!! I WILL continue to tell my friends and family, and assuming this great service continues, I can honestly say that I don't even WANT to look elsewhere for shoes and accessories. If Zappos.com has it, I'm buying it there...even when I have found an item on another site that I like, I don't want to mess with the crazy and disrespectful service I've normally experienced there. Thank you for all the efforts you put forth to make the customer feel extra special - it is working...and I hope your business THRIVES 100-fold because of it!! Thank you! "

Lisa G., May 16, 2008

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