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A Happy Zappos Customer Says:

"Hi, I just wanted to send out an email telling Zappos how much I love your service. I work in the customer service field and very rarely do I come across exceptional excellent customer service. Zappos has surpassed all my expectations in this area. I ordered my shoes yesterday at 1:00 pm pacific time and I received them the next day at 10:00 am...I was shocked that I could receive shoes that fast from so far away! Amazing service. I've also ordered shoes and sent them back, quiet a few times, with no problem whatsoever and my shipping cost was free. I love, love, love your service and wish that all business could be so awesome. Thanks again! Regards, "

Mary S, May 3, 2007

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