"To all Customer Service Representatives for Zappos, I am floored by the detailed and timely response you have provided in regard to the question I submitted a few days ago regarding a pair of shoes that I am looking for. Never have I experienced this level of customer feedback, effort to satisfy, and obvious appreciation for my business. You are to be congratulated! I am a personal assistant and do a great deal of online business and have shopped more websites than most people. While there are a couple of other dedicated companies that shoot for this type of service, Zappos has clearly established itself as the best and will always be my first choice for shopping shoes. It is too bad that other companies don't have the foresight to chase after more than the dollar at hand and go the extra mile. Kudos to the entire staff there at Zappos! Sincerely, Sally E. W. Huntsville, Alabama "
Sally E.W., Aug 7, 2006
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