"Thank you for the incredible and prompt customer service. I ordered a pair of shoes for my husband for Christmas that didn't arrive on time. It turned out there was a problem with UPS. When I called to inform Zappos of the problem and try to fix it everyone I spoke to was friendly and apologetic. I greatly appreciated the way your agents were quick to jump on the problem and do everything they could to fix the problem. The shoes were shipped quickly and arrived when we got home from our Christmas vacation. Then it turned out I ordered the wrong size...and the return process couldn't be easier. They are shipping the correct shoes and the other shoes are one their way back. Your company made what could have been a complicated and miserable process (and is with many other companies) into and easy and effortless process. Thank you for taking such good care of us. You have gained Zappos customers for life and we will recommend you many times over. "
Cragin, Jan 12, 2007
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