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A Happy Zappos Customer Says:

"Hi! We just cannot say enough good things about Zappos! This company is so awesome. Your service is outstanding and your response time is beyond amazing especially when one considers what a large operation you have going constantly. We are extremely pleased with the two items we have ordered from you. One, a pair of red converse high-tops for our 12 year old daughter for Christmas (she was thrilled and so were we). And two, a pair of Timberland slip on boots for my husband. The quality, comfort and fit are like custom made shoes. They fit him as if they were made just for his feet! They are so comfortable that he wants to live in them. We did need to use your free return service as the first pair of boots were 1/2 size too large. My husband was hesitant about returning them for fear of either not receiving the same boot again or that it would take weeks to refund the money and then have the replacement pair sent out after you received the return. Zappos sent out our new order the same day I called and said we needed to return the first pair! No waiting until you received the return and no double charge to my account either. The 2nd pair of his favorite shoes he has ever had in his life of 43 years arrived in 4 days of my phone call! Amazing! We are telling everyone about you. Your great service, product, customer relations, and unbeatable pricing. LONG LIVE ZAPPOS THE GREAT! Thank you for everything, sincerely a new loyal customer."

, Jan 19, 2007

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