"I have been shopping with Zappos.com a little over a year now and have found that each representative of your company is well worth their salary!!! Each person takes their time as if I am right in front of them making a purchase!! This means a lot to me as I have had two hip replacements during the past year and back surgery, so I have a lot I problems getting myself "fitted" for shoes - which is mostly what I purchase from you - PLUS POCKETBOOKS!!! It took me 5 tries to get what I thought my best friend would like for Christmas (and then she didn't), so we are in the process right now of getting her another one and I never heard one rep. complain about the returns! HAPPY NEW YEARS TO EVERYONE!"
Doris T., Jan 5, 2008
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