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A Happy Zappos Customer Says:

"I have just recently made my first purchase with your company. I ordered the wrong size, but still wanted the same shoe. I called your 800 customer number and was serviced by a nice man. He did an excellent job helping me through what I thought to be a problem. He answered my every question and shipped the right size shoe immediately. He also led me through the return label portion of your web site. I have shared my experience with your company with many people. It is companies like yours, with customer awareness and their needs that will kill malls and store front businesses. You have literally eliminated any reason for me not to do business with Zappos. Again I thank you for your service and your customer service department. I look forward to making additional online purchases with Zappos. Sincerely, "

Woodrow A., Feb 20, 2007

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