"Working in customer service myself, I often get customer feedback. Usually, I hear the negative so I thought it was important that I take the time to share my feedback. I ordered a pair of shoes Sunday morning at 8 am. They were in my hands Monday afternoon by 2:30! I didn't pay extra for overnight shipping. That was the free shipping offered by Zappos. I was thoroughly impressed. I can appreciate good customer service and really value it when spending my money. I will continue to shop online through Zappos and will share my great experience with all my friends. Thank you so much for making this purchase such a memorable one! Keep doing what you're doing! Thank you. Sincerely, "
Sarah M., Feb 13, 2009
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