"I just wanted to send a note of thanks for the excellent service I have received from Zappos.com. To say that it is refreshing is an understatement. Accurate, friendly, fast, and competitively priced. That combination can't be beat. On top of it all, I got a handwritten thank you note from the customer service representative who assisted me in ordering a watch to replace one that had been stolen. The watch wasn't expensive, but it meant quite a bit to me. I think my panic might have been evident to her in my voice. I hope that you are able to locate her and personally thank her for me! "
Jim C., Feb 9, 2008
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