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A Happy Zappos Customer Says:

"Dear Zappos, Thank you so much for upgrading my shipping and delivery time frame. I was thrilled to be able to get my new walking shoes in time for our vacation. We always hike around a lot and I have foot problems so it's really important that I have good shoes. I am telling everyone about your phenomenal customer service. I become more and more of a fan as our local mall is becoming less and less of an appealing place to shop. It is lovely to be able to write a nice compliment instead of having to spend forty-five minutes on the phone trying to get customer satisfaction. Keep up the good work! "

Judy M., Jul 27, 2009

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