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A Happy Zappos Customer Says:

"To whom it may concern. I ordered a pair of Ugg boots for my wife for Christmas. Like any great husband, I decided to wait to the last minute to get her the gift. Well, little did I know how popular this item was, and I was afraid that I wouldn't be able to get it for her in time. I found you on google, and decided to place my order late in the afternoon. I was shocked that not only did you guys get my order to me by Monday, but there was no extra charge. Thanks for taking care of me and helping me make this a special Christmas. Jerry"

Jerry A, Dec 23, 2008

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