"Dear Zappos customer service department, I cannot say enough about how good my first experience with your company has been. I found the products I was looking for, the prices were not too different than I found by retail outlets, and the shipping for free (plus the generous additional free shipping upgrades) made your company one of my new favorites! I ordered 2 pairs of shoes (on 2 different orders) this past week and have received both in less than 3 days (one came the very next day!). I am impressed and will certainly pass on the word about your company to all that I know. I appreciate your company and your dedication to good customer service!!! Thank you – a very satisfied customer. "
Melissa C., Jul 24, 2008
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