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A Happy Zappos Customer Says:

"As I know you're well familiar with, this week has been a shoe-frenzy for everyone with price-matching to endless.com. On every shopping board, and with every friend and colleague I've talked to, we all mention your superior customer service. I know you have locked in loyal customers this week. Not only did your company stand by its price match policy, but your customer service representatives have been STELLAR! And I talked to quite a few this week! In particular, I would like to commend one young lady for her product knowledge, efficiency, patience, and general friendly demeanor. My mom is now "addicted" to your site (her words) because you stock such a large selection of narrow-width shoes. So...before this gets too long, I just want to say thank you for the incredible deals, and mostly for the incredible customer service. I'm a shoe-a-holic and your site is now my home page! Sincerely, A Zappos customer forever."

, Mar 13, 2007

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