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A Happy Zappos Customer Says:

"I just want to say that I think your company is awesome!! You make it so easy to order shoes; I really wish other online retail sites would learn something from you. I ordered a pair of shoes yesterday at 5pm and they are already on the UPS truck on their way to my house!!! And the best part is, if they don't fit, I can send them back and my credit card will be credited within a few days... most other sites takes WEEKS to do this. I ordered some clothes from another retailer and it took over a week to get them, and more than a month to get a credit for the items I had to return. You are the undeniable leader in customer service, and I tell everyone I can about how fabulous you are. Thank you so, so much!!! "

Jenny D, Sep 27, 2007

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