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A Happy Zappos Customer Says:

"Hello. I wanted to send a quick email and comment on several recent orders I made at Zappos.com. I have bad foot problems, am a nurse, and work 12-14 hour shifts. I have a difficult time finding shoes in the store that fit well and that are comfortable. My dad has ordered from you guys in the past and had a great experience. So, when I was looking for shoes, he mentioned trying Zappos. My first order I had 6 pairs of shoes sent to me. I ordered them at like 9pm, and they had arrived, free of shipping by 2pm the following day, I was amazed!! However, since I couldn't try them on, it ended up that I bought a size too big and had to order all the same shoes in a smaller size. To make a long story short, I ended up not liking the fit of some of the shoes (obviously to no fault of Zappos) and ordered several more shoes before finally finding the perfect shoe in the perfect size. I felt bad placing so many orders, returning so many shoes, and almost taking "advantage" of Zappos wonderful shipping program. I LOVED getting the shoes the very next day and being able to return them hassle free!! I could even get the shipping label on line and send the box with the UPS man the next day!! You guys are truly wonderful in more ways than just the shipping aspects!! I can honestly say I don't think I will purchase shoes anywhere else from now on. I plan on buying a second pair of the same shoe I decided on!! I just wanted you guys to know that your business is wonderful and that you have one VERY satisfied family that will only buy shoes from Zappos from now on!! Keep up the wonderful work!! Thanks again!! (and family because we all ordered recently from Zappos.com)."

Tara W., Mar 12, 2007

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