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A Happy Zappos Customer Says:

"Dear Zappos Team, I work in the service industry so I know exactly what you are talking about. Customer service has gone down hill in the past few years. However, in my business we strive to make people comfortable, relaxed and feel good about themselves. You do a wonderful job. Shopping with you is easy, quick and guilt free (well almost guilt free). I tell all my clients about you when the topic of conversation turns to shoes, which it often does when I am giving someone a pedicure! It is a wonderful feeling to buy several pairs of shoes, be able to try them on in the comfort of your own home and either keep them or return a pair that just didn't look as great as you thought it would. You make it so hassle free I just wanted to thank you! I always watch What Not to Wear on TLC every Friday night and it was a little while ago that I noticed that blue and white box. What a great way to advertise and I am happy to see that box where ever it might be! Thank you, "

Carla, Aug 3, 2007

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