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A Happy Zappos Customer Says:

"I just wanted to drop you a line to say how awesome I think Zappos is. Yesterday afternoon around 4:00pm PST, I placed an order specifying 3-day shipping. By 7:00pm I had received a notice that you had expedited my order and upgraded my shipping at no additional charge. I looked this morning and the shoes are already on the UPS truck on their way to my house for delivery later today. You guys rock! This is awesome customer service. Please keep up the good work. I will keep returning as a happy customer, and I will spread the word to friends and family. Thanks again."

Neil B., Sep 20, 2008

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