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A Happy Zappos Customer Says:

"Wow! Thank you for sending out my exchange in advance and without charging my credit card. I am amazed and grateful for your sense of trust. In this day and age, such an act is UNHEARD OF. I will most certainly return the size 6 1/2 Soffts as soon as I receive them and will opt to log onto my account to print out the return label. I am delighted by the ease of using your web service; shoe shopping is just a pleasure. I am thrilled to have found Zappos! Take care, "

Susan B, Sep 29, 2007

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