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A Happy Zappos Customer Says:

"I just wanted to write you an email and tell you how INCREDIBLY IMPRESSED I am with your company. I had ordered a Betsey Johnson dress from a store in California. It arrived on Tuesday at 4:00 pm. Unfortunately, the dress was too small and when I called them - they had sold out of the size 8. None anywhere! One of your employees told me that Zappos carried the dress and looked it up on their website and saw that you had the size I needed. I phoned you (instead of doing all on line) and you secured the dress, price was better, AND YOU HAD IT OVERNIGHTED NO CHARGE TO ME! The dress was in my hands at 2:00 TODAY! That is less than a 24 hr turnover! The dress fits my daughter - I saved $28 dollars from the previous order. I will DEFINITELY SHOP ZAPPOS AGAIN. "

Cindy G., Feb 4, 2009

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