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A Happy Zappos Customer Says:

"I have had nothing but good experiences with you. Your communication with your customers and sales/marketing strategy are very impressive, especially for an online merchant like yourself. The frequency of follow-up emails is just right to remind me about you, without inundating me with spam (incidentally, your email to me today prompted me to visit your website and subsequently buy a pair of Pumas on impulse). I don't mind buying on impulse on your site, because if they don't fit right or suit my tastes as much as I had expected, I have the comfort of knowing that I can have them shipped back for free with minimal fuss. Your variety of styles, sizes, and widths make it a very convenient place to buy shoes for friends and family as well. Anyway, I just wanted to send out my praise for your efforts in making your site my #1 shoe-buying source. I hope that you can maintain the same quality of service, and wish you continued success. "

Valentino R. V., Nov 21, 2006

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