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A Happy Zappos Customer Says:

"I don't see how you could improve; your responses are clear & concise [W/ extra info as needed! It's a trouble shooting group you've got there, thinking where a problem may occur…etc]. I LOVE you guys. I am truly floored by your commitment to service. I've used you as an example of 'service excellence' in discussions on how the company I work for can provide better service. Your department is exemplary! I hope you are treated as well by your employer as you treat your customers; you deserve EVERY kindness!! Thanks again!! [PS: pass this note on to your manager!] "

Ann L., Jul 25, 2006

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