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A Happy Zappos Customer Says:

"Dear Customer Loyalty Team, Thank you so much for your excellent customer service. My daughter did receive the gift certificate via email that I had sent for her husband as a Christmas present. She immediately went to Zappos to purchase the long awaited for shoes for him. She found that they did not have his size and sent an email to you as well inquiring of the availability of these shoes (Conor Danskos) in size 41. She was also very impressed with your customer service and said that you offered to redeem the card holder since the shoes were not available and that was the purpose of the gift certificate. Thank you for understanding our situation and being so generous. I have been a faithful Zappos customer for years and continue to be impressed and pleased with your services. At this time I would like to take you up on your offer to "redeem the card holder" - me, for the $75.00 gift certificate. I will continue to turn to Zappos first for all of my shoe needs. Sorry that we couldn't use you this time, but we will definitely use you next time and pass on our wonderful experience with your company. Thank you again and please let me know what steps I need to take to make sure the gift certificate is refunded in my name. "

Patsy A., Jan 12, 2007

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