"Dear Zappos.com Customer Service, I placed my first order at Zappos.com late in the afternoon on Monday and the shoes were on my doorstep the following day when I arrived home at 3 p.m. Unbelievable speed! Especially given that I live 100 miles from an urban center. I just placed my second order with Zappos... the second of many to come. Thanks for the exceptional service. I am singing your praises far and wide. Sincerely, P.S. To my friends and family... please give www.zappos.com a try if you haven't already. It's always exciting (to this former customer service manager, anyway) to find a company with exceptional customer service."
Mary Beth E, Sep 27, 2007
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