"I just wanted to take a minute and let you know that I am flabbergasted by how Zappos does business. This is my third purchase from Zappos and I am just astounded that in this day and age, a company is so willing to...make me happy! I mean, in many ways, the service and prices that you have given me are practically the stuff of legend. My 2nd order was upgraded to 2nd day shipping. Just because! A nice surprise to be sure. My most recent order that I placed today was even better. Not only did your 110% price protection save me substantially, but throw in free shipping (even if I need to return an item - that is free too?!) as well as FREE 2nd day shipping?! And all of this with no questions asked! Just a yes and even, "I'm sorry they didn't have your size in stock, but I am going to go ahead and give you the price protection as a courtesy anyways." I have all ready been working on extolling your virtues to anyone that will listen to me! And let's not forget that I don't need to battle with the hordes and drones at the local mall either. Between your pricing, your customer service and your strikingly clear interest in my business, I can say one thing: I hope Zappos never goes anywhere because I am not going anywhere(else) either. Cripes, anyone who reads this would think that I am paid spokesperson or something - what can I say. Zappos really is that good and that amazing. Please keep up the good work - I am all ready looking forward to my next order! Sincerely, "
Jesse S., Nov 21, 2006
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