"Dear Zappos, After working in retail for over 35 years I am a stickler for customer service. I worked as an associate, a makeup artist, and a trainer. There is one word I'd use to describe Zappos customer service: EXCELLENCE. Thank you for this excellence and, even more, for you commitment to a campaign close to my heart, Anti-Fur. Thank you, thank you, thank you. You have been my favorite “go-to” for shoes, now you'll be the first source I check for fashion, too. Too bad for high end department stores, my new love is Zappos. Best, "
Catherine S., Mar 28, 2009
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