"I helped my daughter order a new pair of Converse hi-tops on line Wednesday night at about 8. The next morning at 8 they were on our doorstep. And the shipping was free. This is not normal. We've been thinking about it ever since and we've finally figured out the answer: Zappos is not really run by people. Zappos is where Santa's elves work in the off season. Mere people couldn't possibly be that pleasant and efficient all the time, could they? And how about the delivery? Maybe Zappos doesn't charge because special delivery reindeer fly with the packages every night. After all, we didn't actually see a delivery person. Real life just doesn't work this way; magic must be involved. However the shoes got to us, one very happy little girl is wearing them today and we are your customers for life!"
, Mar 26, 2007
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