"Dear Zappos, I am writing to tell you how remarkable you are. I ordered a pair of shoes from your on line service yesterday between 3:30 or 4:00 pm. Today my shoes arrived at 10:45am. How can I tell you what a great staff you have. In order to be successful in this market you must provide great customer service. Also you have the best list of name brand shoes and sizes for all women. I should know, I wear a size 12M. Keep providing Great Customer Service and I will continue buying my shoes from Zappos... Thank you.... "
Ms. Pamela B., Apr 11, 2007
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