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A Happy Zappos Customer Says:

"I just wanted to tell you how pleased I am with your service. I placed an order yesterday evening and received my shipment this morning. I have never had better online service than this! And I received free overnight shipping. My experience with other company's online service is that even when you even pay for overnight shipping, it still takes several days to receive your product. I really like your philosophy of "Instead of spending a lot of money on marketing, we would rather work on improving the customer experience (running our warehouse around the clock, super-fast free shipping, free return shipping, 24/7 customer support, etc.), and rely on repeat customers and word of mouth to grow our business instead." That really does make a difference! I will continue to give you my business and I will tell everyone I know about my wonderful experience at Zappos.com. Thanks Again! "

Allison C, Sep 24, 2007

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