"Hello, I want to thank you for your quick response to my problem. I did take you up on your offer to send me a replacement for the Clarks shoes I ordered. Double checking at the warehouse paid off. The pair I received was perfect. The shoes are beautiful and fit like a dream. I really appreciate the convenient services you provided: • The fact that you transferred my original payment to the purchase of the new pair rather than placing a second charge on my credit card. • How you shipped the exchange order out right away, before receiving my return. • Providing free, easy return shipping via UPS. • Sending me an email confirmation when my return is completed. I also appreciate the special service you offered me: • The $35.00 coupon for my next purchase at Zappos. I returned the original pair of Clarks shoes to the UPS store on Saturday. According to the tracking # you should receive it tomorrow. With hindsight maybe it was a good thing that my first purchase had a problem. Because of it I was able to see firsthand your serious commitment to customer satisfaction. I am very pleased with my Zappos experience and look forward to many pleasant purchases in the future. Your loyal customer, "
Liz P., May 20, 2009
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