"To whom it may concern, I received this notification e-mail yesterday and was pleasantly surprised that you have given my order special priority processing in your warehouse and that you are upgrading my shipping and delivery time at no charge. This is my first shoe purchase from Zappos.com. I have ordered several pairs of shoes from one of your competitors, and purchased, on average 6 pairs of shoes a year online. It is nice to see such great customer service and I appreciate it tremendously. This excellent service has now made me want to purchase many more pairs of shoes from your website. I just wanted to take the opportunity to thank you again for your excellent customer service and let you know that you have a customer who will provide repeat service in the future with you and is looking forward to his next purchase. Great customer service does not go unnoticed in these hard economic times. Thank you again. Sincerely, "
Steven C, Feb 15, 2009
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