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A Happy Zappos Customer Says:

"Dear Customer Service, Your company is amazing. You certainly know how to treat your customers, and I think that it is time for your executives to meet with the auto and banking industries and show them how it is done. It's fairly simple in its concept. You offer a high quality product at a reasonable cost, deliver it exactly when you say you will, then stand behind your product. I will continue to support Zappos and will not miss an opportunity to tell my friends just how great you all are. You all deserve to know how much your efforts are appreciated. It wasn't the slippers - it was the service. Sincerely, "

Jeannette M., Jun 11, 2009

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