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A Happy Zappos Customer Says:

"Hello Zappos, I just went to UPS with the package going back to you. I'd like you to know that my family has been blown away by the service provided us. Not only the surprise of the upgraded shipment, but the fact that you didn't have to get my package before sending out the new order. This was a treat -- one that we will long remember. I admire your company a great deal and will try to provide my own customers with this level of support. Thank you so much. Dave J"

David J, Dec 26, 2008

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