"This was my first purchase from Zappos. I wanted to write to let you know that I am extremely impressed with your customer service. I ordered the shoes on Wednesday and they arrived at my home on Thursday. Amazing! The shoes were a little too big, so I had to return them. My experience with the customer service person was again - Amazing! The shoe I ordered did not come in 1/2 sizes, so the customer service person offered several options - including looking for my size on other sites. Shipping both ways - Brilliant! I immediately reordered the smaller size and was again surprised to find the replacements at my door the next business day! You guys have got it right when it comes to a great selection, good prices, and quality products. However, no other company (shoes or otherwise) can touch your phenomenal customer service. Thanks for the great buying experience. You have earned a life long customer. "
Gary J., May 2, 2008
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