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A Happy Zappos Customer Says:

"I wanted to say thank you. I bought my wife some sandals for Xmas; she didn't try them on until a few weeks later. They were too small and of course we threw the box away. You guys went above and beyond what I thought you were going to do. You exchanged the sandals for another pair, gave me the same price even though the price went up, and sent the new pair next day air. I tried to pay the diff. and have you send them regular air because I didn't feel you should be responsible for those costs but your sales rep's did it anyway. I can't tell you the last time I received service like that. I will be doing even more shopping here and I will be telling all my friends how well your customer service is. "

Jeff J., Feb 13, 2009

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