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A Happy Zappos Customer Says:

"Dear Sir or Madame: I've had a very hard time getting a good zip-up hoodie on line despite numerous attempts and hours or shopping. There are very few stores locally that sell the hoodies I like and in 4 years I've only found one I like, and that's been worn to threads. Sadly the customer service experience I've had with many of these places has been miserable, and it's always a 50/50 chance that you'll even be happy when you order apparel on line, especially when you're as picky and partial as I am. But, Zappos hooked me up and I couldn't be more pleased!!! I called first to confirm the item was available and was able to easily and quickly get through to a representative who was very polite and helpful. The price was fantastic and the shipping time and cost was unbelievable (free overnight shipping). I ordered the hoodie yesterday after lunch, came in to work this morning and the package was already sitting on my desk. The item I purchased was the "O'Neill Crash & Burn" zip-up hoodie. I've gotten very used to eagerly opening packages only to be disappointed by the quality and comfort of the item, but finally I got what I wanted, in fact it's far better quality and far more comfortable then I had expected. Anyway, thanks Zappos for your great service, fast shipping and quality merchandise. I'll be certain to make sure your site is first on my list the next time I need to do some online shopping and will be certain to let people know about your site. Keep up the good work...it sets you apart from everyone else out there and with the Internet being what it is, word of mouth and good reviews travel very fast. I'll be sure to spread the good word. P.S., I was carrying the box through the office and three different people said, "Oh...Zappos, great site, I've ordered shoes from there." Now this is service...!!! Thanks!"

, Mar 13, 2007

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