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A Happy Zappos Customer Says:

"Hello, I just wanted to let you know how wonderful my experience was in working with your company. I bought a pair of Chacos from you about a year ago, and I decided to buy another pair this year. In doing my "research" of where I wanted to buy this product, I immediately returned to your website this year. You had the color of Chaco shoe I wanted to buy, the style I wanted to buy, and my size. My size is not easy to find at all, as I wear a size 6 Women's. So, I ordered my shoe, and I expected it to take the 4 to 5 business days that I was supposed to receive with the Free Standard Shipping. Instead, I was given a free upgrade to next-day air shipping. To my surprise, I received my shoes in less than 24 hours from the time I purchased them! This has happened with both pairs of shoes that I have bought from your site. This is AMAZING customer service, and I just wanted to THANK YOU! I want you to also know that I appreciate having free shipping both ways. This gives me assurance that everything is going to be o.k. - even if I decide to return the shoes. Keep up the good work, and I will return again to shop from your site! "

Mary Elizabeth, Jul 7, 2009

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