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A Happy Zappos Customer Says:

"I am a college professor, teaching entrepreneurship, and the holder of the Conrad Hilton Chair of Entrepreneurship. I have bought several pairs of shoes from your firm recently, and through a problem in sizes, have had to order and re-order several times. Your service has been ABSOLUTELY INCREDIBLE!!! I told one of your people on the phone a day or two ago that I was stunned by how excellent your delivery times were, and how very nice you were to me with all my order/return troubles. She said you like to hear about such compliments, and suggested I write you. Soooo...I will tell you these days I search and search for examples of firms with outstanding service to discuss in my business classes. From now on I will be using your firm as a prime teaching example of excellence in business for my students!!! Your ears will be ringing. By the way, now that we have my shoe size down pat, I will be ordering much more from you! I firmly believe in rewarding outstanding excellence! Cheers! "

Fred K., Aug 12, 2008

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