"To the Zappos Family, In January my husband’s brother had passed away and he needed a jacket for the funeral. We called late in the afternoon and the girl that answered said she would try to get next day delivery, which she did. I thank her for getting the jacket early and for the kindness she showed when I explained what we needed the jacket for. The wake was on Friday and Saturday before we left for the funeral there was a knock on the door and a lady was delivering flowers. It was a great surprise to see that it was from all of you. The kindness that you have shown to my husband and I goes way beyond what we could imagine. God bless all of you! There are not enough thank yous in the world that would be enough to show you how we appreciated your thoughtfulness and kindness. We have always referred you to our friends, but now we are telling everyone. Thank you all and God bless you, "
Wilma June W., Feb 16, 2009
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