"I couldn't find a place on your site to enter a general testimonial, so I'm doing it this way. Zappos advertises itself as Number One in service, and your company truly is. Every question or concern I've had has been addressed promptly and thoroughly. I recently had occasion to use your 110% price guarantee (I had never had occasion to use it before) and not only spoke to an incredibly friendly and helpful phone rep, but also got a personalized thank you card from him (thank YOU!) which totally brightened my day. I first tried Zappos because of the 365 day free-return guarantee, and I'm only sorry I didn't know about your company years ago. I've recommended you to friends and have no reservations about ordering from you in the future. No one -- no one -- can touch you for service. Where others only promise, Zappos delivers. Thanks so much. ., Westbury, NY"
Barbara G, Sep 24, 2007
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