"I work retail sales management for the nation’s largest national department store. I can get a substantial discount on thousands of brands and styles of shoes from my employer. Yet time and again, I turn to Zappos.com. Why? OUTSTANDING CUSTOMER SERVICE. Your service and selection is so amazing that I'd rather just go online, search for the shoe/size I want and simply order from you (with no regard for the price)! And that's saying something in these economic times! Your site is easy to navigate and exchanges/returns are ABSOLUTELY hassle-free! Hail to shoes...Long live Zappos!"
Kimberly D, Feb 22, 2009
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